IT Governance, Compliance, and Service Management

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IT Governance, Compliance, and Service Management

Categories: IT Governance
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About Course

What Will You Learn?

  • IT Governance, Compliance and Service Management

Course Content

IT Governance and Risk Managment
- IT governance frameworks (COBIT, ITIL, TOGAF) - Managing IT risks in the enterprise - Strategic planning and audit processes in IT

IT Service Management and ITIL
- Introduction to ITIL (Incident, Problem, Change Management) - Service management tools (ServiceNow, Jira Service Management) - Aligning ITIL practices with enterprise goals