Introduction to ITIL

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Course Content
IT Governance and Risk Managment
- IT governance frameworks (COBIT, ITIL, TOGAF) - Managing IT risks in the enterprise - Strategic planning and audit processes in IT
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IT Governance Frameworks (COBIT, ITIL, TOGAF)
IT governance frameworks (COBIT, ITIL, TOGAF) - Managing IT risks in the enterprise - Strategic planning and audit processes in IT
00:05:00
IT Service Management and ITIL
- Introduction to ITIL (Incident, Problem, Change Management) - Service management tools (ServiceNow, Jira Service Management) - Aligning ITIL practices with enterprise goals
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Introduction to ITIL
IT Service Management
00:01:00
IT Governance, Compliance, and Service Management
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